โ€œIf you were on live chat with customer care, I could see what you were typing before pressing send. I watched people work through grotesque statements, fraudulent lies, and their whole range of emotions in real time before deleting and typing โ€™ok.โ€˜โ€

Hi, Iโ€™m Hannah Loewentheil, and as a Senior Writer at BuzzFeed I write about all things lifestyle, especially parenting, travel, and food.