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CRM fell 38% in 2026, yet Agentforce ARR surged 205%, and a $25 billion buyback retired 103 million shares, supporting a $245 price target.

NOW's 22% subscription growth makes CRM's forward P/E of 13 look cheap, while MNDY's 20% workforce cut confirms AI is reshaping the sector.

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Salesforce (NYSE:CRM) is a buy. The 24/7 Wall St. price target is $245.23, implying 55.73% upside from $157.47. Confidence is high at 90%, driven by accelerating Agentforce, a re-rated multiple that has absorbed most negative news, and $27.5 billion returned to shareholders in a single quarter.

Metric

Value

Current Price

$157.47

24/7 Wall St. Price Target

$245.23

Upside

55.73%

Recommendation

BUY

Confidence Level

90%

Salesforce has been punished in 2026. The stock is down 38.15% year to date and 37.63% over the last year, sitting 11% below the 52-week high of $271.70.

Yet the operating story keeps improving. Q1 FY27 delivered EPS of $3.88 versus a $3.13 estimate, a 24.08% beat and the fifth consecutive quarter above consensus. Revenue hit $11.13 billion, up 13.3% year over year.

Agentforce ARR reached $1.2 billion, up 205% YoY, and combined Agentforce plus Data 360 ARR touched nearly $3.40 billion. Recent coverage flags U.S. small businesses canceling subscriptions to build AI tools in-house, and an IBM warning about budget rotation toward AI infrastructure hit CRM specifically.

Bulls have ammunition. Salesforce processed 28.6 trillion tokens in the quarter, up 152% Q/Q, and cRPO of $33.6 billion grew 14%, signaling durable forward revenue. Management raised FY27 guidance to $45.90 to $46.20 billion in revenue and reiterated the FY30 revenue target of $63 billion.

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The $25 billion accelerated share repurchase retired 103 million shares upfront, materially boosting per-share math. Our bull case scenario points to $286.49, an 81.93% return. Analyst mean target sits at $241.72, with 40 Buy or Strong Buy ratings versus only 2 Strong Sells.

The bear case rests on AI monetization timing and SMB churn. Reports of small business customers building in-house AI alternatives raise questions about seat-based pricing durability. Total liabilities rose materially after the $25B debt issuance, adding interest expense pressure.

Reddit sentiment sits in bearish territory around 28 to 38. Bulls counter that the debt funded an accretive buyback, and the 90% gross margin plus strong interest coverage give Salesforce ample cushion. Even our bear scenario projects $211.17, a 34.1% return, above today's price.

ServiceNow (NYSE:NOW) is the cleanest peer for the AI monetization debate. NOW is down 51% from its 52-week high yet posted 22% Q1 subscription revenue growth, well above Salesforce's growth rate. Investors pay up for that top-line pace, making CRM's forward P/E of 13 look conservative next to NOW's premium multiple.

Monday.com (NASDAQ:MNDY) illustrates competitive intensity. MNDY is cutting 20% of its workforce, roughly 630 employees, to redeploy toward an AI Work Platform. That validates the disruption threat but underscores that scaled players like Salesforce, with $6.56 billion in quarterly free cash flow, can outspend upstarts. The peer set makes our $245.23 target look reasonable.

My verdict is buy with 90% confidence. The 24/7 Wall St. price target of $245.23 is anchored by real earnings power, aggressive buybacks, and Agentforce traction showing up in ARR.

The bull path requires Agentforce ARR to keep compounding at triple-digit rates. The bear path plays out if SMB churn spreads into the enterprise book.

Year

24/7 Wall St. Price Target

2026

$192.00

2027

$245.23

2030

$529.68

These projections assume Salesforce executes on Agentforce and the FY30 $63 billion revenue target. Significant upside or downside could result from AI monetization timing and enterprise IT budget shifts.

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Contact editorial@247wallst.com for any questions or corrections.