buzzfeed Press
"He Didn't Tip Because I Didn't Smile": Servers Share The Most Entitled Customers They've Dealt With
Images
These servers deserve a RAISE, to say the least. Note: Some of these stories include subjects of verbal abuse. Please proceed with caution. "I just can't imagine trying to do something illegal and then being mad when I don't let your child drink alcohol. What a lovely day 🙃." "These dudes literally ordered two giant Uber Eats bags of cream puffs that arrived after they had left, and no one knew what to do with them. My boss is kind and left it aside waiting for them, but we closed in 30 minutes. I was on team share-it-with-staff, because why the heck would you order outside food to a restaurant when you aren’t even there? And you act like we are bellhops who will just store your stuff for you?" "Dummy picked the wrong tap that had a stopper in it and sprayed beer all over the place. I heard the commotion and came back in. He claimed he spilled his drink, and his girlfriend said the same. They left shortly after I started cleaning, but the spray was everywhere. There was no way he just spilled (he claimed he 'spit'), but it's like 360 degrees. I checked the camera and saw exactly what he did. They were still on the property, so I went out and confronted them, told them it was on camera, and that I knew they lied about it, and they had to leave. They left, then he came back in alone to argue with me about it, saying, 'I wasn't getting a drink, I was just squirting it!' Whatever the heck that means. I had to tell him to leave over 10 times before he did. The whole time, he kept stressing, 'It's not that serious.' Something like this happens every week. Our drinks are free, but there's a limit, and people still try to steal more." "She ended up getting a full refund (because of course she did) and the only tip she left was a huge mess on the table. I guess that's just the norm now: you walk into a restaurant, order any random food that pops into your head, and expect the chefs to read your mind." "Before I could even circle back to take his drink order, they stood up and walked out. As they were leaving, I apologized again and reminded them that I was running the whole floor alone. Fast forward to the end of my shift: I got a one-star Google review claiming they waited forever, that no one came to the table, and that the service was terrible. I literally acknowledged them and told them I was solo. I was clearly running around nonstop. But I guess some people just don’t care, and empathy is optional. Humans can be so unnecessarily miserable sometimes." "They were fine with me. I even gave them a third free birthday dessert while all of this was going on. But yeah, the old man was irrationally angry at a 19-year-old hostess for causing one dessert to come out before another." Me: 'No, I’m so sorry, we don’t. I wish we did though :(.' Her (in a condescending tone): 'You have onions, don’t you? You have tomatoes, don’t you? You have cilantro, don’t you?' Me (plastering the fattest, most sarcastic smile on my face): 'Yes, we do.' Her: '...Then you can make it, can’t you?” I’ve never wanted to sock someone in the face more in my life if I’m being honest." "Now, it's 20 minutes before we open, and he showed up with his entourage and demanded that I sit them upstairs (I had already said no). He kept saying, 'Can’t you do anything for me? It’s my nephew's baptism or whatever. Then, he tried to threaten me that they'd go somewhere else to eat, so I politely advised them where to go nearby. This didn’t work, and he tried again to get me to 'do something' for him. I explained that seating his party would require that I cancel other reservations, and I wasn’t willing to do that. So, we went back and forth like this a few times, and he eventually left in a huff. I don't understand why people behave this way. Why the hell would you make a reservation for two because that’s 'the only party size that was available?!'" "Apparently, she 'didn't want hollandaise on one of them,' but f*ck me for not reading her mind, right? We started remaking them, but halfway through, they decided that no, They just wanted a refund because I specifically messed it up too much.' Because they couldn't be bothered reading the menu or, at the very least, telling me what they wanted! Anyway, at least I got a free Eggs Bene out of it, so that's cool (and they even promised they wouldn't come back — I hope they stick to it)." "I don’t keep my phone on me at work, I don’t take breaks, and I rarely sit during my 12+-hour days — I wasn’t going to let this comment slide. I was so calm and just said, 'You know, we’re very busy, and I’m one person. I have other tables to serve, and, frankly, accommodating you has been difficult since you changed your order four times. I’m not taking the fall for your bad experience.' I dropped the 12-top's check on their table, offered no boxes, and treated the table like lava until they left." Them: 'You don't have to take it off the bill, but this rosé is terrible. It tastes like a wine cooler, and it's warm.' The server, screaming on the inside but smiling on the outside: 'I understand.' Me to the server: 'Leave that sh*t on the bill.'" "The kicker is, they did hand me $28 in cash for being 'the best waitress ever' — but I had a feeling they would dine and dash. I asked my manager to go to their car to pick up the bill because I had closing duties, but my manager said no— 'It would be rude.' They got away, and I kept the $28, but my manager said I had to cover the full $83 for the meal. I reminded him I asked him to get them and he said no, so it wasn’t on me that they got away. Unfortunately, our security cameras didn't record any of it. It just goes to show you they truly got away with it, but at least I got a nice tip?" "Her: 'This music is entirely too loud and not appropriate for my girls!' Me: 'I agree — it'll be at an appropriate level and on a different station when we open at noon.' Her: 'Can't you do that now?' You know what, fine — I can. So, I did and went back to counting the drawer. Me: 'Anywhere you'd like, ma'am. But, I'm afraid I still have to finish opening and won't be able to get to y'all for at least 15 to 20 minutes.' Her: 'IS THERE NO ONE ELSE HERE?' At this point, I made a snarky look around before I answered: 'It doesn't look like it.' Her: 'Fine — just give me a coffee and two milks.' Me: 'Ma'am, this is a brewery. I don't have any of that.' Her: 'Fine — just let me see the menu, and I'll decide.' I point to the draft board and tell her those are the draft selections, the chalkboard next to it with our wine selections and snacks, and tell her we have certain soft drinks in cans. Her: 'MY KIDS AREN'T ALLOWED SUGARY SOFT DRINKS! WHERE IS THE KIDS' MENU? WE WANT BREAKFAST!' Me: 'Ma'am, this is a brewery. We don't have kids' menus, milk, juice, or breakfast foods.' The whole damn time she ignored every obvious clue and sign, and thought she was at the breakfast spot around the corner (which wasn't even open on Sundays)." "A table with gray lanyards got confused when I brought over their bill. One guy asked, 'What the hell is this?' The beer refills they'd had were included in their package, so they only had to pay for the double vodkas they ordered. 'Since when?' I asked, and he told me that was the original plan. He yelled at me about how he ordered the premium package, wasn't supposed to have to pay, and that this was a disgrace. After gently explaining to him we followed the organizers' orders, he demanded I go get someone in charge. I got the main organizer. He spoke to them, then spoke to my manager. I have no idea what happened, but somehow, the guy didn't end up paying for the spirits, and they were put on the organizers' tab instead. I understand if the guy thought everything was included, but bro, I am not the person to yell at. And, in my opinion, it's a lack of organization and clarity on the organizers' part, not ours." Note: Some submissions have been edited for length and/or clarity.
Comments
You must be logged in to comment.